Support
One address for every app: support@horizonventures.app. It is read by the developer who wrote the code, and answered within one business day.
What to put in the email
The more of this you include, the faster the answer is useful:
- Which app: Clickable SVG, Smart Search, Table Export or Word Import.
- Your Confluence site address, so the install can be found.
- What you did, what you expected, what happened instead.
- A screenshot, if anything looks wrong on screen.
No ticket portal, no account to create, no queue. The reply comes from a person.
Questions people ask before writing
How fast is support answered?
Within one business day, usually much sooner. Horizon Ventures is one developer, so the person reading your email is the person who wrote the code. There is no first-line script to get through.
Can I ask for a feature?
Yes, and it is welcome. These are narrow apps built from user requests. Write what you are trying to do rather than how you think it should be built, and it may ship in the next release.
Do these apps send my Confluence data anywhere?
No. Every app runs on Atlassian infrastructure under Runs on Atlassian. Page content, tables and search results are processed inside your own browser on your own site. Nothing is sent to a server owned by Horizon Ventures, because there is no such server.
How do I get a refund?
Billing is handled by Atlassian, not by Horizon Ventures. Cancel or request a refund through your Atlassian account. If you are not sure where to click, write and you will be pointed to the right place.
Is there a phone number?
No. Support is by email only, in English or Spanish. That keeps the apps cheap and the answers written down.